I love your article! Its a friendly reminder that the values of being human and social have not changed, tech can help us connect with more people and respond from anywhere, but the basic human principles of compassion and communication do not change, just like successful sales is still based on understanding your client and building a valuable relationship with them. Social Media should be more about me who is running our brand, is reaching out to our customers or those curious about our product and saying if you need to know more about us, have questions or suggestions, we are all ears, we only grow if you are a part of our growth, your opinion, your engagement is what gives us light.